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SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I love this stone walkway mold. It is so simple to use. Each side has either an “out” or “in” pattern. Simply match your next section so it interlocks. Turn your pattern 1/4 turn each time to achieve a more random look. Curves are simply made by aligning the mold to the last poured section, pressing the mold down, remove mold, and remove excess concrete. To make sure these look like random stones, use a trowel to smooth out the sharp edges. I have used both soil and gray-colored mortar to fill in the spaces between the ‘stones’.
I decided to use these forms then fill the cracks with sand. Instead of trying to make a cement slab outside the door to my corridor. They are a tad bigger than what I had anticipated but that’s a good thing. This was my first time using these forms. I only had one issue with the entire project. The issue I had was with the concrete. If you plan to use these and you’re not a contractor or similar, definitely consider buying an attachment for your drill so you don’t spend thirty minutes just mixing the concrete. Other than that, I didn’t have any issues. I highly recommend these forms for anyone looking to create a path, walkway, or whatever, these are your “go-to”! A++
I accidentally discovered these concrete molds when one of our neighbors sold one in the local classifieds. I was intrigued and just had to try one as we have been planning to do something about our patio pretty much since we bought our home about five years ago. I gave it to my husband to test and yesterday he finally got around to giving it a sample run. We really like the result and how easy it was to use. Plus the potential to customize the pavers to suit your needs. So we are pretty excited and will create a garden pathway before winter approaches. And finally, resurface our plain and ugly cracked patio.
This was the best purchase to make for my grassless pool area. It was very easy to use and it came out beautiful. It does take time however I wish I had purchased 2 more. The process itself was quick but I only purchased 2 however, 4 would have made the project quicker. But all in all, I was very please and would highly recommend to anyone wanting to add a personal touch to their outdoor area.
This works well. We had some user error, not rotating correctly, but I am still happy with how the patio is coming out. The product itself is great! We need to fill in the gaps with some polymeric sand and then we will be done.
These are fun to use, we are making pavers for our patio extension. An 80-pound bag of Quikcrete makes 4 pavers. We read other reviews that said to use a mold release or non-stick cooking spray and remove the molds after about 15-20 minutes so we took that advice and it has worked perfectly.
Great size and easy to use. Making a pathway from our driveway to the house and it couldn't be easier. Ordered 2 more (total of 3) to make the work go faster. Btw an 80lb bag fills the mold 3 times perfectly. We let the concrete set for about 8 minutes before we lifted it when it looked dryish on top and moved to the next. We were able to use the whole bag before it set doing it this way using quickcrete. I was able to do the whole job with a baby attached to my back.
We purchased this mold to redo the patio in our backyard. We were all set to start & then it snowed! We found that this mold makes a great pattern when we used it in the snow when playing outside with the kids. I love the pattern it made in the snow so can’t wait to get our patio done using this!
I am very impressed with this stencil. The plastic it is made from is very strong. The pattern itself has a nice random look to it, but fits perfectly with the other side of the mold so that everything looks cohesive. This was a really good price compared to some other molds I have looked at, and I am so glad we made this purchase. I think it will last us a good long while.
You do have to fill this and remove it and fill it again and remove it on and on until you make your walkway. It will take some time but it will look nice. The mold is nice and sturdy and the cement will slip out easily.
Made of thick sturdy plastic. Easy to use. Some reviewers said it's smaller than they thought, but if they actually read the specs, they would've known what they were getting. Based on reviews, I did buy 2 which I also recommend. I was able to do 2 molds with 1 60lb bag.
Building a walkway or patio is simple with this form. It’s not super fast if you only have one form. It makes a nice pattern when put side by side. The form is made of sturdy plastic so it can be rinsed and re-used over and over again.
Very good purchase, you won’t regret! These form worked great for us and fast! It was very fun to build a project with the form and I know the form will last through future projects. Make sure to wash between uses to keep the concrete from drying. You can use a wet sponge to remove the mold and keep it clean.
I'm using this for my backyard project. Going to end up paving my entire back yard area. They are coming along great. The only lengthy process is mixing the crack-resistant cement, pouring it into the molds, and packing it in so that it fills the entire mold section and doesn't leave gaps. Once I let it sit for a few minutes, I simply lift the mold up after lightly tapping and shacking the mold to free the concrete, then I hose the mold off of any concrete that has stuck to it and ready for the next batch. The mold is thick so it is very durable. Just be sure to alternate the patter by turning the mold a 1/4 turn each time you lay down the mold. I really like this mold and I'm glad I bought it.
Ok – I’m a girl with no ( none, nada ) previous experience with working with concrete – and these things are super easy – I bought the quick crete- it was like 4.35 a bag and I did it! Soooo I bought 2 molds and 4 bags of concrete and made about 10 feet of wall way with it ………. I added a little water on top to make them smoother and I sprayed the mild with PAM cooking spray to release it and sprayed them off each time !!! I’ll add a picture – they aren’t perfect but it was fun and I learned a lot! Gonna go buy more concrete!
1 90 pound bag of cement is enough for 3 molds. I let the cement set for 15-20 min then removed and continued with the rest. Worked perfectly! I`m really happy with this order!
Nice pattern for the walkway. I might opt for one with larger blocks next time but that has more to do with taste. No complaints about this paver system.
This was the coolest mold ever! I can’t believe how easy and beautiful concrete could be!
Nice pattern. Like the small size. Quick to pour. I highly recommend this product!
Mold is very solid, well-shaped, and will work great for what I need. You can mix up the pattern or keep it consistent with this mold.
Great product. Easy to use. Time-saving!
I did a walkway nice 👍 🙏
Just finished ours. Love it!!!
Was just what it said it would be. Great do-it-yourself project!
Fantastic product! We used and abused it! A couple of tips... *use baking spray to oil them before pouring concrete. *if you want to use your mold more then once for the day buy instant drying concrete. *make sure you smooth over each top down to where you can see the black outline of the mold. If you don’t do this you will get weird tops on the molds. *make the concrete as watery as possible. It makes for smooth tops. *To make a turn we filled in the gap between 2 of the molds by using a piece of wood so the concrete did not leak out. Creating another block.