SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
My family’s Christmas party theme this year is Ug-lee Christmas Sweater. I bought this because I’m planning to sew it on my ug-lee sweater. I love the blue glowing light. It has 3 modes: slow blinking, fast blinking and steady. It makes use of 2 AA batteries so you don’t have to plug it into a power outlet. The strand is thin and easy to bend. Perfect for costumes. I hope this is safe to wear and won’t overheat after long hours of use. I’m so excited on how it looks like on my ug-lee sweater. I haven’t heard of any buzzing sound when it’s on so far. I have no complains. I’ll give this 5 glowing stars!
I bought these specifically so I could make a glow in the dark stickman costume like the ones you see online. The wire comes rolled up so it's difficult to get it to lay flat/straight. I used safety pins to "fix" the wires to my clothing. It worked well enough for me. The wires are bright, much brighter than buying the glow sticks from the dollar store and taping them together to make a stick man. I got several compliments about my costume!
This is doubtless one of the best, if not the first-class items of thiskind I have ever had the joy to use. I have the impression it is a good purchase. It got in the post above what was it was predicted and saved me a lot of hassle, since I needed it in short order. I was incredibly thankful to the customer service. Highly recommended!
I used this to add lighting to a hat. There is a slight electrical whine that emmits from the battery pack. The battery pack was somewhat near my ear since it was built into a hat, but it was easily drowned out on the convention floor where I wore it the most. You can definitely hear this when it's quiet though, so if you feel it may bother you, you may want to make sure it's hidden away from your head, and instead elsewhere in your project if it's a wearable.
I bought this light strip to make a concrete & acrylic LED light up planter as a gift for my boyfriend and it worked extremely well! It was incredibly durable even in dealing with concrete and resign. I used a blue aluminum can behind the resign which augmented the LED blue color and the project turned out well! I really liked the control's ability to adjust the light string to a static light, or simple flashing or quick flashing modes. Will definitely buy it again!
I bought two (one for each bee wing) which made my wings the focal point and took my entire costume to a higher level. The fast blink setting was really fun on the dance floor. The battery boxes make a little buzzing sound but holds battery well and, overall, held up great! I would definitely buy this again for future projects!
Just what I needed for my son's Godzilla costume. It was easy to glue with silicone and it didn't affect the brightness of it. It didn't come with any instructions so I didn't know that it had three different modes. It is very bright and looks amazing in the dark. Saving for whatever he decides to be next year.
These lights are super bright and very flexible. I taped them to my sons clothing so he could be a glow stick man for Halloween. He is 12 and you know how much energy a 12 year old boy has..... he ran around and played and the lights didn’t stop him. They make a little buzz sound from the battery box but he had it in his pocket so they didn’t bother him a lot.
I use it on my dogs leash when I walk him at night. My daughter wants to decorate her room and make gifts for her friends with it. My wife is a photographer and she already has many plans for using it.
Product makes a slight sound when on. Otherwise great.
Easy to use and wrap around your body for costumes. Used it while at a music festival and got lots of compliments and never got lost in the darkness. Battery powered and lasted for long hours.
I got this for a cosplay, as I am gathering up materials to make it. In the meantime, it has been used for mood lighting, been stitched to a jacket temporarily, and used to test the visibility in a papercut lightbox! It's fun to play with. I may have to get more of these.
These are awesome and make a great glow effect! However one of the cable emit noise when on.
These are great! I used them to make faux neon signs for my friends for Christmas. I bent a piece of wire into their names, and then I hot glued the EL wire to that. They’re true to color, bright and and easy to work with. They do make the buzzing sound that I’ve seen other people mention in their ratings, but it is really only noticeable if you’re right by the item when it’s turned on.
Works perfectly. Color (blue) is fantastic - vibrant, not a faint light. The battery pack does emit a high-pitched whine. So, if you plan to have it near your head (like on a hat) it'll likely be annoying. We are using it inside a plastic steampunk gun and on a costume, so whine won't be an issue.
Bought a couple of these for photography. I’m so happy with the quality of the lights. They even have two different blinking options. Love how it takes 2AA batteries, so convenient! Definitely buying more colors in the future!
Works just as described, good price and good product.
Nice little bright neon light. My son wanted this for his grandpa who likes to make different types of crafts. The lights uses 2AA batteries.
Super bright! Easy to bend, really great purchase for price! Shipped very quickly too. Thank you!
Very bright, even in the daylight. Much better than expected and so cheap. Definitely recommend.
I used this for a Halloween costume and it worked well and was plenty flexible for what I needed it for.
Perfect for lighting up my Onewheel on night rides. Used 3M VHB tape to hold it on. Makes for a real head turner!
I had a lot of question about quality and delivery and store was really helpful. Thank you so much!
Buying from this store was a good choice. Price is pretty low yet the quality is amazing
These worked perfectly! My daughter wanted a light up costume for Halloween. We attached one strand (blue) to a black hoodie and another (yellow) to black pants. I stitched them on with black thread, her friend used a strand and just used shipping tape to attach- both ways worked great. Each strand has a small battery pack- we stuck them in pockets of hoodie. There is a low humming sound when each battery pack is turned on but if there is any noise around you at all you won’t notice- it would have to be a completely silent room to hear it. The brightness was perfect. Her costume was a hit. Kids have now used strands to decorate their rooms. Definitely recommend!